Customer Service

how-tos
Monday August 21, 2023
0 Comments
Web Hosting - Customer Service

Before opening a ticket

We kindly request that you take the time to review our documentation thoroughly. Many common questions and issues are addressed there, and you may find the answers you need without the need to create a ticket. This will also help us provide faster and more efficient support to all our users. Thank you for your cooperation!

If you encounter any issues with our services or wish to report a bug, you can open a ticket in the following ways:

Using the Ticket System

Sign into your Control Panel.

  1. Navigate to "Profile" > "Support".
  2. Click "Open Ticket".
  3. Compose your message.
  4. Click "Submit".

This action will create a ticket in our ticketing system. If you don't immediately see the ticket under the "Open Tickets" tab, please be patient as it may take some time to populate.

Once the ticket appears, you can also add attachments if necessary. Additionally, you will receive an email from our automated ticketing system, and you can communicate with us through the ticket or by replying to the email.

Using Email

You can email support@hostney.com, and it will automatically open a ticket for you. Please make sure to use the email address associated with your Hostney account.

If you cannot use the associated email address, you can still email our Helpdesk, but it will not automatically open a ticket. In such cases, you will not receive a confirmation email from our system.

Our customer service team will usually respond to your inquiry within 24 hours.

By Phone

For around-the-clock customer support, feel free to reach out to us at +1 813 6935152. To ensure a smooth experience, please have your PIN code ready, which can be obtained from your Customer Portal by navigating to "Settings" > "Personal Info."

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